Privacy policy

• Account details: your name, email address, mobile number, house number and whether you are an owner, tenant or family member.
• Location (optional): a map pin of your house or of a problem spot, only if you tap the “pin my location” button.
• What you submit: requests and complaints (with any photo), replies, feedback, poll votes, survey answers, event RSVPs and community board posts.
• Payments: the amount, method and transaction reference you enter. We do not collect or store card, bank account or UPI PIN details.
• Sign-in: a session cookie that keeps you signed in. We do not use advertising or tracking cookies.

If you choose “Sign in with Google”, we receive only your name and email address from Google, to identify your account. We do not receive your Google password and we do not read your contacts, mail or files.

The association's own Google Drive is used to store files uploaded to the portal (documents, photos and receipts). The portal can access only the files it created there. Residents' personal Google Drives are never accessed.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

• To verify that you live in the layout before giving access to the members' area.
• To act on your requests and complaints and keep you informed about them.
• To record dues, donations and receipts and to keep the association's accounts.
• To send notices, event information and notifications (in the portal and, if you leave it switched on, by email).

We do not sell your information or use it for advertising.

• Committee members who run the portal can see residents' details and submissions in order to do their work.
• Other verified residents can see your name, house number and phone number in the neighbours directory. You can hide yourself from the directory under My profile.
• Civic agencies (such as BBMP, BWSSB or BESCOM) may be given the details of a complaint when the committee escalates it on your behalf.
• Service providers that host the website, store its database and files, and deliver email process the data on our behalf.

Feedback and surveys marked anonymous are shown to the committee without your name.

We keep your information while you are a member. Financial records and receipts are kept for as long as the law and audit requirements demand. When you leave the layout or ask us to close your account, we remove your sign-in and directory entry.

You can see and correct your details under My profile, turn off email alerts under Notifications, and ask the committee to correct or delete your information by writing to contact@anandabadavane.org or to the registered office: No. 12, Kamadhenu Nilaya, 2nd Main Road, Ananda Layout, Vidyaranyapura Post, Thindlu, Bengaluru - 560097.

If this policy changes in a meaningful way we will post a notice in the portal.